Privacy Policy

Information we collect

• Account details: your name, email address and password (stored only as a one-way hash).
• Professional details you choose to give: phone number, country, city, institution, designation, medical council registration number and speciality.
• Viewing activity: which videos you watch, your playback position, saved videos and questions you send.
• Payment records: the item bought, amount, date, order number and the payment reference from our payment provider.
• Technical data: IP address and basic request information, used for security and to prevent abuse.

Payments

Online payments are processed by PayHere (Pvt) Ltd, a payment gateway approved by the Central Bank of Sri Lanka. Your card or bank details are entered on PayHere's secure page and are never seen or stored by this website. If you choose a subscription, PayHere keeps your card securely so it can take each renewal payment until you cancel. We send PayHere your name, email, phone and billing address so the payment can be processed and a receipt issued. PayHere's own privacy policy applies to the information it handles.

How we use your information

• To create your account and confirm you are a medical professional, trainee or student.
• To give you access to the videos you are entitled to and remember where you stopped watching.
• To process payments, send receipts and handle refunds.
• To send essential emails: email confirmation, password resets, security alerts and answers to your questions.
• To keep the service secure and prevent unauthorised sharing of recordings.

We do not sell your personal information or use it for third-party advertising.

Who we share it with

Only with service providers needed to run the site: our payment gateway (PayHere), our video hosting and delivery providers (which may include Bunny.net, Vimeo or YouTube, who receive technical data such as your IP address when a video plays), our email delivery provider and our hosting provider. We may also disclose information where the law requires it.

Cookies

We use one essential cookie to keep you signed in, and a short-lived one during two-step sign-in. Embedded video players may set their own cookies when you play a video. We do not use advertising cookies.

Security and retention

Passwords are hashed, two-step sign-in is available, connections are encrypted (HTTPS) and access to member data is limited to administrators. We keep account data while your account is open and payment records for as long as tax and accounting rules require.

Patient confidentiality

Recordings are shared for professional education with patient identifiers removed. Members must not download, record or redistribute them (see our Terms & Conditions).

Your choices

You can view and correct your details under Dashboard → My Profile. To ask for a copy of your data or to have your account deleted, contact us using the details below.

Changes

We may update this policy; the date at the top shows the latest version. Significant changes will be announced on the site.

Contact us

Laparoscopy Video Library
[business address: add in Admin → Settings]
Email: [contact email: add in Admin → Settings]
Phone: [contact phone: add in Admin → Settings]