Refund & Cancellation Policy

When we refund

• Duplicate or mistaken payment: if you were charged twice for the same item, the extra payment is refunded in full.
• Access not delivered: if you paid and we could not give you access within 3 working days of your reporting it, you may have a full refund.
• Change of mind: within 7 days of payment, provided you have not watched any paid (Pro or pay-per-video) content with that purchase.

When we cannot refund

• More than 7 days after payment, or once paid content has been watched (except for the first two cases above).
• Unused time remaining on a plan, including the rest of a subscription period after you cancel.
• Access ended because of a breach of our Terms & Conditions (for example sharing or recording videos).

How to ask for a refund

Email us from your registered address with your order number (shown in your receipt and under Dashboard → My Purchases) and the reason. We reply within 3 working days.

How refunds are paid

Approved refunds are returned to the original payment method through PayHere, usually within 7–14 working days depending on your bank or card issuer. Bank-transfer payments are refunded to the account they came from. Your access to the refunded item ends when the refund is approved.

Cancellation

One-off plan payments cover a fixed period and do not renew, so there is nothing to cancel.

Subscriptions renew automatically until you cancel. Cancel any time under Dashboard → Subscription (or ask us and we will do it for you): no further payments are taken and your access continues until the end of the period you have already paid for. If you are charged for a renewal you meant to cancel, contact us within 7 days and, provided no paid content has been watched since that charge, we will refund it.

Contact us

Laparoscopy Video Library
[business address: add in Admin → Settings]
Email: [contact email: add in Admin → Settings]
Phone: [contact phone: add in Admin → Settings]